After my dental appointment last Saturday we had a quick lunch at Burgoo, one of our favorite restos. My daughter's too because she loves to write and draw on the paper mat which also serves as the table's cover while waiting for the food. This is a good strategy to pass away the time.
From my previous experiences, the service people are very attentive even if it's their peak time. But last Saturday, Burgoo's service (The Block, SM North Edsa branch) was not good in terms of attending time and service time. We were greeted by the customer relations person and lead us to our table. Menu was given promptly. The thing is, fifteen minutes has passed and no one is coming to our table to ask for our orders. I'm sure there is a person assigned for each table. Anyway, I have to call on someone to ask if he can already take my orders. He did. We waited for twenty minutes for the food. Jambalaya and baby back ribs for me and hubby. Chicken and fries for Andrea which the waiter thought of taking back thinking it was fish fillet. Oooops, product knowledge is very important for the frontliners. I came from the food industry so I know the standards.
Time to pay the bill. My husband called on the food attendants thrice before we were attended properly. And that's not all, we have to wait for another fifteen minutes for the change. The manager asked how's the food while handing over this coupon for a free something on our next visit. I said they were fine but the serving time took so long. He just smiled and said it's kind of peak. Of course, that was lunch time. That was the only thing he said. Maybe he forgot the script on what to tell customers when given such comments.
Jambalaya, this is my all-time favorite at Burgoo. The regular size is prized at around P240 and it's good for two already.
The fries are soggy. :(
Baby back ribs are like drowning with sauce.